Support

We're here to help.

Questions about setup, your GEO scores, billing, or a specific audit? Reach the team that builds LupaxAI — no ticket queues, no chatbots.

Average first reply: under one business day.

Email support

Describe the issue — include your brand, domain, and a screenshot if you have one. Our team replies directly.

A 30-minute session with our team to review your GEO setup, prompt sets, and visibility results.

Custom plans, multi-brand workspaces, invoicing, security reviews, and procurement questions.

Under 1 business day

Typical first response to a support email

English, German & Turkish

Languages our team supports

Mon–Fri, 09:00–18:00 CET

Support hours — urgent issues monitored outside them

The fastest answers are usually already in the product. Start here.

Turn a domain into a tracked brand: crawl, classify, generate prompts, and run your first visibility test.

What visibility score, share of voice, sentiment, and citations actually measure — and when to trust a change.

How Stripe checkout, trials, plan limits, and cancellation work — and what to do when a payment fails.

Run a technical AI-readiness check on any URL, read the six category scores, and fix what blocks AI crawlers.

What Generative Engine Optimization is, how it differs from SEO, and how long changes realistically take.

What we store, which processors we use, and how to request access, export, or deletion.

Practical answers to the questions we get most from new and existing accounts.

Didn't find your answer? Email support

Start a trial, or bring us the problem — whichever gets you to AI visibility faster.

Support — LupaxAI